Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customers are responsible for return shipping costs.

To start a return, you can contact us at dreamypaw@web.de.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at dreamypaw@web.de.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

We accept exchanges within 30 days, provided the item meets the return eligibility requirements.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (like pet food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Sale items and gift cards are non-refundable.

Please contact us if you have questions or concerns about your specific item.

 

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be in the same condition that you received it, unused, with tags, and in its original packaging. Proof of purchase is also required.

 

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund was approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and credit card providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at dreamypaw@web.de.